How COVID Accelerated Digital Transformation at Aflac

Rich Gilbert, chief digital information officer, on how COVID-19 is allowing IT at the insurer to move full steam ahead on its innovation roadmap.
Oct 16, 2020 9:30 AM ET
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Before COVID-19 became a reality, Aflac, the $23 billion insurance company, had embarked on a digital transformation. Launched in early 2019, “One Digital Aflac” would use technology to make it easier for customers to buy insurance, for the sales teams to sell into the marketplace, and for employees to deliver. “We built a whole portfolio around looking at our business from the customer lens,” says Rich Gilbert, senior vice president and chief digital information officer, who joined Aflac in January of last year. 

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