Inspiring Productivity With An Innovation Focused Culture

by Virgil Miller, Executive Vice President and Chief Operating Officer, Aflac U.S. and President, Aflac Group
Aug 29, 2019 2:00 PM ET

Invest in employee training and reskilling

With technology advancing at a rapid pace, yesterday’s technology skills no longer are relevant today. Therefore, companies must continuously invest in training employees in order to keep their skills up to date. For example, skills around data science, DevOps and Java coding, while not as relevant 10-20 years ago, are now in high-demand and critical to many business innovations today. In the customer experience realm, companies should not lose sight of the fact that technology alone can’t handle all customer requests or interactions; a human touch is often needed. Therefore, relational skills like problem solving and empathy remain invaluable, and these soft skills should not be overlooked in training. 

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