Intel Was Losing Employees. So It Created an Anonymous Hotline to Help Unhappy Workers

By Kathryn Vasel, CNN Business
Jul 10, 2019 2:20 PM ET
Article

In 2016, Intel realized it had a retention problem.

A lot of workers were leaving, particularly women and minorities.

So the company launched a confidential online hotline where employees are paired with case managers to resolve any workplace concerns or struggles, before they quit.

"We wanted to get on the front end of what was happening in retention and have a proactive way to address employees' concerns before they were ready to exit out the door," said Barbara Whye, Intel's chief diversity and inclusion officer.

And it seems to be working: the WarmLine, as the company's employee hotline is known, has an 82% save rate -- meaning more than 8 in 10 of the employees who filed complaints are still at the company, according to Whye.

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