Stewards of Life out Here: Customers

2021 Sustainability Report
Aug 4, 2022 11:10 AM ET
Article

Some of our best Team Members started as customers.

Walk into any of the more than 2,000 Tractor Supply stores and you just might find yourself being helped by someone who began their Tractor Supply career as one of our customers. Maybe that’s why people say our stores feel so much like family.

As a relationship retailer, we see ourselves as a vital part of the communities where we operate. We share a lifestyle with our customers and understand our responsibility to protect the lifestyle and the resources they rely on. We provide our customers with the resources they need to fulfill the sustainable lifestyle to which they aspire. This is also why we’re committed to making sure all our products are safe for our customers and their pets and livestock.

We also provide them with something else: knowledge. The knowledge they need to live the life they desire. Customers come into Tractor Supply because they have a problem they need to solve and they know they can count on our trusted advice to guide them to the specific solution they’re looking for. It’s no surprise that our loyalty program is called Neighbor’s Club—because that’s how customers and Team Members view each other. And neighbors help neighbors.

Going Above and Beyond

One of the key pillars of our Life Out Here strategy is to Deliver Legendary Customer Experiences. That commitment to legendary service is reflected throughout all levels of store Team Members—our managers and leadership set the tone for the “above and beyond” service all of us provide.

View the full 2021 Sustainability Report here.