Opportunities in Outsourcing Ripe for SMEs

<p class="MsoNormal">As corporate competition rises companies are constantly looking for solutions to increase efficiency at manageable costs.<span> </span>Several companies have discovered that outsourcing certain operations of their business has provided these solutions and allowed them to leverage their competitive edge.<span> </span>The idea behind it is to outsource secondary operations that are not core skill areas of your company.<span> </span>This effectively allows your staff to focus on key, income generating areas of operations.<span> </span>Of course there are costs of outsourcing the secondary services, but they can be significantly offset by revenues generated from your staff spending more time on primary services.<span> </span><br /> <br /> Typically big companies have been able to take advantage of outsourcing and maximize their economies of scale. <span> </span>Safaricom recently joined the club with intentions to outsource their call center, which has been a weakness in servicing a rapidly growing clientele.<span> </span>However, it&rsquo;s not just the big companies, small and medium enterprises (SMEs) can also benefit from outsourcing.<span> #break#</span><br /> <br /> In fact, AccessKenya has just announced their venture into outsourcing services for SMEs with plans to offer them similar opportunities to enhance operations.<span> </span>This is good news for SMEs in Kenya, as AccessKenya have proven their customer satisfaction, riding on a strong annual performance of Sh600 million in retained earnings and Sh127 million in profits. AccessKenya will offer a range of OutsourcingIT services including network server and backup support, email maintenance and antiviral management.<span class="MsoFootnoteReference"><span><!----><span class="MsoFootnoteReference"><span style="font-size: 12pt; font-family: 'Times New Roman';"></span></span><!----></span></span><br /> <br /> With major players such as Safaricom and AccesKenya entering into Kenya&rsquo;s BPO sector, other companies are bound to join.<span> </span>The Kenyan government is also committed to boost these types of ICT developments in efforts to facilitate economic growth.<span> </span>In fact, the government could soon become a major BPO client itself by outsourcing services for its e-Government project.<span class="MsoFootnoteReference"><span><!----><!----></span></span><span> </span>As BPO opportunities continue to emerge domestically, companies in Kenya may not have to look to far for clients or services.</p>