Deborah Cooke and Trisha Choi knew there was a better way to manage the thousands of volunteers
(3BLMedia/theCSRfeed) October 25, 2010 - "Amazing things are happening here" is NewYork-Presbyterian Hospital's slogan, and amazing things are certainly happening in its Volunteer Services Department.
With over 3,000 volunteers working in 5 different locations, few would label the programs at NewYork-Presbyterian (NYP) program as "small." Yet through an innovative model termed the Volunteer Ladder©, Deborah Cooke, Volunteer Coordinator, and Trisha Choi, Manager of Volunteer Services, have managed to build a sense of community and collective purpose that permeates the halls of one of the most comprehensive university hospitals in the world.
Cooke is a program coordinator of volunteer services at NYP. Six years ago, while working with volunteers in an elder care program at the hospital, Cooke saw just how much volunteers impact patients and each other. To help volunteers feel connected, supported, and engaged, Cooke began assigning her more experienced volunteers to assist with the training of newer ones. From the start, the feedback was very positive, and soon the Volunteer Ladder© began to take shape....
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