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Hurricane Marco and Tropical Storm Laura: Information for T‑Mobile and Metro by T‑Mobile Customers

Aug 24, 2020 2:30 PM ET

August 24, 2020 /3BL Media/ - As Hurricane Marco and Tropical Storm Laura approach the Gulf Coast, T-Mobile is closely monitoring both storms and evaluating ways to support our customers and employees. If you are in an area that could potentially be impacted, we encourage you to follow any evacuation orders that may be issued by local authorities and hope that you stay safe over the coming days.

Our local teams are working hard to prepare our network ahead of the storms making landfall, to help minimize any service interruptions that may occur. Depending on the projected tracks of the storms, we may also need to take preventative action and close some of our stores. If you need to visit one of our locations, please reach out to your local store to confirm their status.

We know staying connected is important and we remind our customers that the majority of T-Mobile and Sprint customers are on plans offering unlimited talk, text and data. For T-Mobile, these are the Magenta, T-Mobile One, or Simple Choice plans, while Sprint’s Unlimited, Unlimited Freedom and certain older plans are also covered. Metro by T-Mobile customers also have unlimited talk and text on all plans. 

Suggested preparation tips
We recommend customers take some steps to prepare themselves for potential effects of the storm:

  • Make a disaster kit! Include things like batteries, snacks, water, first aid kit, flashlight and device chargers.
  • Update your family, friends and emergency services contact numbers. Make sure they’re saved and backed up AND written down someplace accessible.
  • Subscribe to local authorities’ text alerts and connect with local authorities’ social networks to learn about new developments before, during and after a disaster.
  • Keep your mobile devices fully charged! Have charging cables handy and consider investing in a car or portable charging device.
  • Download emergency-assistance apps from the Red Cross and FEMA.
  • Make sure your phone supports Wireless Emergency Alerts and that you have enabled notifications on your device. Visit t-mobile.com/wea for details on how to set up alerts on T-Mobile and Sprint devices.
  • Set up Wi-Fi Calling on your phone. For Apple phones, go to Settings > Phone > Wi-Fi Calling; for Android phones, go to Settings > More Connection Settings > Wi-Fi Calling.

For more safety tips and more information on how T-Mobile prepares for storms and hurricanes: https://www.t-mobile.com/news/community/preparing-for-the-2020-hurricane-season

During congestion, the small fraction of T-Mobile customers using >50GB/mo. (and Metro customers using >35GB/mo.) may notice reduced speeds (and Metro customers may notice reduced speeds vs. T-Mobile customers) until next bill cycle due to data prioritization

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