coronavirus

Truist Named LISC Donor of the Month, August 2020.

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This content was originally posted by, and on, LISC.org, August 2020.

The COVID-19 pandemic has not only illuminated the magnitude of the racial health and wealth gaps across the country, but has also shone a spotlight on the additional hurdles that rural communities face in comparison to their urban counterparts due to limited access to capital, support services, and connectivity.

Social Distancing — Yes; Customer Distancing — No T-Mobile & Metro Score J.D. Power's Top Spots for Wireless Customer Care (AGAIN)

Summary: 
  • What’s the news: T-Mobile snags a record-breaking high score (AGAIN) from J.D. Power for Full-Service Wireless Customer Care. That’s the sixth time in a row and the TWENTIETH time*overall that the Un-carrier beats the Carriers in their segment. And, Metro by T-Mobile took top honors for the second time in a row among Non-Contract Full-Service Providers.
  • Why it matters:  As COVID-19 and economic uncertainty take hold, consumers often find longer hold times than usual when calling customer service. Not at T-Mobile. The Un-carrier quickly moved more than 12,000 care reps from 17 domestic call centers, setting them up to serve customers from the safety of their homes —no long wait times and no bouncing around.
  • Who it’s for:  Every wireless customer who wants to reach a helpful team when they’ve got questions.
Press Release
  • What’s the news: T-Mobile snags a record-breaking high score (AGAIN) from J.D. Power for Full-Service Wireless Customer Care. That’s the sixth time in a row and the TWENTIETH time*overall that the Un-carrier beats the Carriers in their segment. And, Metro by T-Mobile took top honors for the second time in a row among Non-Contract Full-Service Providers.
  • Why it matters:  As COVID-19 and economic uncertainty take hold, consumers often find longer hold times than usual when calling customer service. Not at T-Mobile. The Un-carrier quickly moved more than 12,000 care reps from 17 domestic call centers, setting them up to serve customers from the safety of their homes —no long wait times and no bouncing around.
  • Who it’s for:  Every wireless customer who wants to reach a helpful team when they’ve got questions.

Keysight Technologies' Dan Krantz Discuss Challenges and Lessons Learned About the Impact of the Pandemic

Multimedia with summary

Dan Krantz, Vice President and Chief Information Officer at Keysight Technologies, recently joined CIOs from other tech companies for a NetEvents CIO roundtable to discuss challenges and lessons learned about the impact of the pandemic on their IT organizations.

Gilead and the Morehouse School of Medicine Partner to Study Racial Health Inequities Associated with COVID-19

Multimedia with summary

Gilead and the Satcher Health Leadership Institute at Morehouse School of Medicine announced a new partnership to develop a real-time, public-facing and comprehensive health equity data platform to help address the impact of COVID-19 and other diseases on communities of color.

How the Pandemic Redefined Truist's Philanthropic Priorities

By Allissa Kline, American Banker
Article

Ahead of the merger of BB&T and SunTrust Banks, executives spent months fine-tuning the scope and details of an endowed foundation that would blend the two banks’ charitable missions.

COVID-19 Doesn't Stop Win:Win of Summer Internships

By Madison Wickett | International Affairs and Modern Languages senior, Georgia Institute of Technology
Summary: 

By Michele Robinson-Pontbriand | Director Corporate Social Responsibility

I have always valued the work and outside perspective that university interns bring into Keysight, and especially enjoy exposing tomorrow’s leaders to the role environmental sustainability, social impact and ethical governance can play in their future work. Truth be told, I always learn something new by engaging with interns too! This year was no different.

Due to COVID-19, Keysight moved to remote-only summer internships for the first time. While this posed challenges from a managerial perspective, there was concern about the impact this change would have on the quality of intern work, as well as their ability to fully benefit from it. However, even with its challenges, I can confidently say that it was still a win:win opportunity for both Keysight and our summer interns.

For example, I had the honor of bringing Madison Wickett — an International Affairs and Modern Languages student from Georgia Institute of Technology — into Keysight as my corporate social responsibility (CSR) summer intern. While she originally was slated to sit next to me at the Keysight offices in Colorado Springs, CO, she ended up working remotely from Michigan. My initial concerns about work quality with a remote intern went right out the window as I recognized how efficient her online communications and independent work capabilities were. In addition, it seems she also benefited from this internship, even having some unique experiences that she can take with her into future job roles.

To understand the intern experience in this unique COVID-19 summer, I asked Madison to pen a blog post about her time with us to share with others. Below is what she wrote. I am so thankful for the learnings from this summer’s interns and being able to maintain that company/intern win:win, and won’t hesitate to consider future remote internships if needed! Have a read …

Blog

By Michele Robinson-Pontbriand | Director Corporate Social Responsibility

I have always valued the work and outside perspective that university interns bring into Keysight, and especially enjoy exposing tomorrow’s leaders to the role environmental sustainability, social impact and ethical governance can play in their future work. Truth be told, I always learn something new by engaging with interns too! This year was no different.

Due to COVID-19, Keysight moved to remote-only summer internships for the first time. While this posed challenges from a managerial perspective, there was concern about the impact this change would have on the quality of intern work, as well as their ability to fully benefit from it. However, even with its challenges, I can confidently say that it was still a win:win opportunity for both Keysight and our summer interns.

For example, I had the honor of bringing Madison Wickett — an International Affairs and Modern Languages student from Georgia Institute of Technology — into Keysight as my corporate social responsibility (CSR) summer intern. While she originally was slated to sit next to me at the Keysight offices in Colorado Springs, CO, she ended up working remotely from Michigan. My initial concerns about work quality with a remote intern went right out the window as I recognized how efficient her online communications and independent work capabilities were. In addition, it seems she also benefited from this internship, even having some unique experiences that she can take with her into future job roles.

To understand the intern experience in this unique COVID-19 summer, I asked Madison to pen a blog post about her time with us to share with others. Below is what she wrote. I am so thankful for the learnings from this summer’s interns and being able to maintain that company/intern win:win, and won’t hesitate to consider future remote internships if needed! Have a read …

How Qualcomm Ventures Companies Are Aiding the Fight Against COVID-19

Blog

Staying connected is more important than ever for all of us around the world, and in both our personal and professional lives. Enter wireless technology: It’s helping us keep in touch with friends and family, as well as work and learn remotely. It’s also supporting life-saving telemedicine and is instrumental in getting people food and other immediate resources.

Xylem Watermark Donates 40,000 Masks to Essential Water Workers in Rural Communities

Sourcing and donating personal protective equipment to protect frontline workers keeping the water flowing in their communities
Press Release

RYE BROOK, N.Y., July 23, 2020 /3BL Media/ – Xylem Watermark, the corporate citizenship program of global water technology company Xylem Inc. (NYSE: XYL), today announced it is sourcing and donating 40,000 N95 masks to frontline utility operators. The program is providing for the safety of essential water, wastewater and solid waste utility workers in smaller, rural and tribal utilities who have kept water flowing in their communities amidst the challenges of COVID-19. The first shipments of face masks began in late July.

Unusual Donation of Redfish Feeds Hungry in Florida

How Duke Energy’s Crystal River Mariculture Center pitched in to help families struggling through COVID-19
Blog

Even though the Citrus County Family Resource Center in Florida has more people to feed because of the pandemic, families will get something special this summer. Duke Energy donated 500 pounds of redfish fillets from its Crystal River Mariculture Center to help feed about 1,500 people. 

During the summer, the nonprofit has more families to feed and fewer donors because snowbirds have returned home – and the pandemic’s economic hardships have made conditions worse.

“We’ve had a lot more people who have never asked for help before,” said Ginger West, the center’s director.

Extreme Volunteerism: Intel Principal Engineer Mike Espig Helps Coronavirus Patients Who Need It Most

Summary: 

This was posted on behalf of Walden Kirsch.  Walden is a longtime Portland-area journalist. For the last 20 years, he has covered business and technology worldwide for Intel. 

Blog

This was posted on behalf of Walden Kirsch.  Walden is a longtime Portland-area journalist. For the last 20 years, he has covered business and technology worldwide for Intel. 

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