Since starting this blog in March, it’s been an interesting lesson in learning how to keep up with regular content postings and respond to reader feedback – major props to all full-time bloggers out there!
Some weeks have been easier than others, but it’s always gratifying to see how our customers engage with us and the blog.
Obviously, the comments and likes are public, but feedback that shows up in our inbox is not. We receive our fair share of constructive notes – notes which are immediately shared with our customer care team – but we also receive kudos relating to how our crew teams "made the day" of one of our customers. Or, as we say around here,
“Delight every customer.”
In late November, one of those emails arrived in our inbox. Reading Adrian’s words about how General Manager Lupe Torres in Edenton, NC made the birthday of her special needs son so special touched my heart and inspired me to share it with all of you.
The email follows, but I wanted to personally thank you, Adrian, for taking the time to write us about your experience. We’re proud to support and have you and your family as guests in our restaurants. We hope you and Amos enjoy many more meals and Frosty treats at Wendy’s!