Customer Service

Alliance Data’s Commitment to Fair and Responsible Banking

Multimedia with summary

We work with top companies and some of the best-known retailers to extend their brands with their customers through innovative private label, co-brand and commercial credit card programs. Behind the scenes of these programs, we are committed to building trust and providing outstanding service to our clients and our cardholders. As a leading provider of branded credit programs, fair and responsible lending is core to our cardmembers’ journey with us. Our credit programs create a win-win for consumers and our clients.

Cerro Verde, a Freeport-McMoRan Company, Graduates Women Entrepreneurs from the DreamBuilder Program

Article

July 26, 2019 - More than 300 entrepreneurs from Peru’s Arequipa region recently received their diplomas after finishing the DreamBuilder training program.

Sowing the Seeds for a Culture of Innovation

Newsletter

The global business environment is changing rapidly and no company can afford to stand still. CLP understands the need to transform and innovate and in the past two years has significantly stepped up its efforts to be an innovative and progressive energy provider.

Hear Her Story: Q&A With Fulvia Stevens, Director of Customer Service at Gildan

The price to pay
Article

Fulvia, Director of Customer Service at Gildan shares  the best advice she has ever received and her thoughts on how her success is her family’s success.

Q: Tell us about your beginnings here at Gildan:

Hear Her Story: Q&A with Amanda Thornhill, Merchandising Manager at Gildan

From concept to shelf, a woman’s passion for retail
Article

Amanda, Merchandising Manager for Gildan, shares her passion for product development and the leaders that have helped her along the way in her nine years at Gildan. Here is her story:

Q: How did you end up at Gildan?

My husband and I were living in Arkansas where I was working for a large retail company. He had wanted to move back home to Charleston for a while, so in 2010 we made the big move. To be honest, I was really sad about it. I loved my job back in Arkansas and I never thought I would find another job quite like it here.

Hear Her Story: Q&A with Retta Murphy, Manager of Customer Service at Gildan

A Heart for Service
Article

Retta shares how her love of serving others has helped her find her fit in customer service. Here is Retta’s story:

Q: Tell us about your job here at Gildan?

I am the Manager of Customer Service in our Sports Specialty Division, specifically overseeing our GoldToe brand and our licensed brand Under Armour. I am responsible for a team of six customer service representatives and together we do everything that we can to make sure our customers’ needs are met. I’ve been working in this field for 30 years now.

El Abra, a Freeport-McMoRan Company, Graduates Women Business Owners from the Dreambuilder Program

Article

Entrepreneurs from Calama, Alto El Loa, María Elena and Tocopilla in Chile recently finished the Dreambuilder training program and received their diplomas.

Air cXc: Standing Tall and Proud at Whirlpool Corporation

Blog

In 2016, Whirlpool Corporation launched its Air cXc program in Florida in an effort to find skilled and talented military and military family members to support its Whirlpool Customer eXperience Centers (cXc). Since then, the program has expanded across nine states: Tennessee, Kentucky, Washington, Pennsylvania, Maryland, Georgia and Hawaii. This program has proven to benefit both employees and Whirlpool Corporation in many different ways.

Piedmont Natural Gas Named Natural Gas Utility Customer Champion

Industry ranking reflects customers' view of service, product, brand
Press Release

CHARLOTTE, N.C., February 21, 2018 /3BL Media/ -- Piedmont Natural Gas has been designated a 2017 Utility Customer Champion, according to a report based on surveys of more than 50,000 customers of the nation's 130 largest utilities.

Piedmont's score on the index was high enough to place it fourth among all utilities – natural gas and electric – nationwide.

Duke Energy Work From Home Program Benefits Customers, Employees

Mike Weatherspoon can respond quickly to customer calls from his new home office
Blog

Mike Weatherspoon didn’t create his Duke Room for watching Duke University Blue Devils basketball. It’s for taking calls as a senior customer service virtual care specialist at Duke Energy. 

“Some people have man caves,” he said, “but I have a Duke Room.”

Weatherspoon, known to his co-workers as Mike Spoon, was one of the first customer service specialists in Charlotte to participate in a Virtual Customer Care Program where employees are based at home. This work-from-home setup is benefiting employees who enjoy a reduced commute, but it also helps customers.

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