Customer Service

Sowing the Seeds for a Culture of Innovation

Newsletter

The global business environment is changing rapidly and no company can afford to stand still. CLP understands the need to transform and innovate and in the past two years has significantly stepped up its efforts to be an innovative and progressive energy provider.

Hear Her Story: Q&A With Fulvia Stevens, Director of Customer Service at Gildan

The price to pay
Article

Fulvia, Director of Customer Service at Gildan shares  the best advice she has ever received and her thoughts on how her success is her family’s success.

Q: Tell us about your beginnings here at Gildan:

Hear Her Story: Q&A with Amanda Thornhill, Merchandising Manager at Gildan

From concept to shelf, a woman’s passion for retail
Article

Amanda, Merchandising Manager for Gildan, shares her passion for product development and the leaders that have helped her along the way in her nine years at Gildan. Here is her story:

Q: How did you end up at Gildan?

My husband and I were living in Arkansas where I was working for a large retail company. He had wanted to move back home to Charleston for a while, so in 2010 we made the big move. To be honest, I was really sad about it. I loved my job back in Arkansas and I never thought I would find another job quite like it here.

Hear Her Story: Q&A with Retta Murphy, Manager of Customer Service at Gildan

A Heart for Service
Article

Retta shares how her love of serving others has helped her find her fit in customer service. Here is Retta’s story:

Q: Tell us about your job here at Gildan?

I am the Manager of Customer Service in our Sports Specialty Division, specifically overseeing our GoldToe brand and our licensed brand Under Armour. I am responsible for a team of six customer service representatives and together we do everything that we can to make sure our customers’ needs are met. I’ve been working in this field for 30 years now.

El Abra, a Freeport-McMoRan Company, Graduates Women Business Owners from the Dreambuilder Program

Article

Entrepreneurs from Calama, Alto El Loa, María Elena and Tocopilla in Chile recently finished the Dreambuilder training program and received their diplomas.

Air cXc: Standing Tall and Proud at Whirlpool Corporation

Blog

In 2016, Whirlpool Corporation launched its Air cXc program in Florida in an effort to find skilled and talented military and military family members to support its Whirlpool Customer eXperience Centers (cXc). Since then, the program has expanded across nine states: Tennessee, Kentucky, Washington, Pennsylvania, Maryland, Georgia and Hawaii. This program has proven to benefit both employees and Whirlpool Corporation in many different ways.

Piedmont Natural Gas Named Natural Gas Utility Customer Champion

Industry ranking reflects customers' view of service, product, brand
Press Release

CHARLOTTE, N.C., February 21, 2018 /3BL Media/ -- Piedmont Natural Gas has been designated a 2017 Utility Customer Champion, according to a report based on surveys of more than 50,000 customers of the nation's 130 largest utilities.

Piedmont's score on the index was high enough to place it fourth among all utilities – natural gas and electric – nationwide.

Duke Energy Work From Home Program Benefits Customers, Employees

Mike Weatherspoon can respond quickly to customer calls from his new home office
Blog

Mike Weatherspoon didn’t create his Duke Room for watching Duke University Blue Devils basketball. It’s for taking calls as a senior customer service virtual care specialist at Duke Energy. 

“Some people have man caves,” he said, “but I have a Duke Room.”

Weatherspoon, known to his co-workers as Mike Spoon, was one of the first customer service specialists in Charlotte to participate in a Virtual Customer Care Program where employees are based at home. This work-from-home setup is benefiting employees who enjoy a reduced commute, but it also helps customers.

Avista Receives National Utility Customer Service Award

Edison Electric Institute (EEI) award recognizes excellence in service to national leading chain store and multi-site companies
Press Release

April 17, 2017 /3BL Media/ - Avista recently received the Edison Electric Institute’s 2017 National Key Accounts Award for Outstanding Customer Service. The award is given to electric companies that provide superior service to national, multi-site energy customers. Avista was one of only eight recipients chosen by customers in a nationwide open-ballet process. Ann Carey, Avista national account executive, accepted the award on behalf of the company.  

Notes from The Square Deal Inbox: One Customer’s Heartwarming Story

Summary: 

Since starting this blog in March, it’s been an interesting lesson in learning how to keep up with regular content postings and respond to reader feedback – major props to all full-time bloggers out there!

Some weeks have been easier than others, but it’s always gratifying to see how our customers engage with us and the blog.

Obviously, the comments and likes are public, but feedback that shows up in our inbox is not.  We receive our fair share of constructive notes – notes which are immediately shared with our customer care team – but we also receive kudos relating to how our crew teams "made the day" of one of our customers. Or, as we say around here,

“Delight every customer.”

In late November, one of those emails arrived in our inbox.  Reading Adrian’s words about how General Manager Lupe Torres in Edenton, NC made the birthday of her special needs son so special touched my heart and inspired me to share it with all of you.

The email follows, but I wanted to personally thank you, Adrian, for taking the time to write us about your experience. We’re proud to support and have you and your family as guests in our restaurants.  We hope you and Amos enjoy many more meals and Frosty treats at Wendy’s!

Bry

Blog

Since starting this blog in March, it’s been an interesting lesson in learning how to keep up with regular content postings and respond to reader feedback – major props to all full-time bloggers out there!

Some weeks have been easier than others, but it’s always gratifying to see how our customers engage with us and the blog.

Obviously, the comments and likes are public, but feedback that shows up in our inbox is not.  We receive our fair share of constructive notes – notes which are immediately shared with our customer care team – but we also receive kudos relating to how our crew teams "made the day" of one of our customers. Or, as we say around here,

“Delight every customer.”

In late November, one of those emails arrived in our inbox.  Reading Adrian’s words about how General Manager Lupe Torres in Edenton, NC made the birthday of her special needs son so special touched my heart and inspired me to share it with all of you.

The email follows, but I wanted to personally thank you, Adrian, for taking the time to write us about your experience. We’re proud to support and have you and your family as guests in our restaurants.  We hope you and Amos enjoy many more meals and Frosty treats at Wendy’s!

Bry

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