Customer Service

Piedmont Natural Gas Named Natural Gas Utility Customer Champion

Industry ranking reflects customers' view of service, product, brand
Press Release

CHARLOTTE, N.C., February 21, 2018 /3BL Media/ -- Piedmont Natural Gas has been designated a 2017 Utility Customer Champion, according to a report based on surveys of more than 50,000 customers of the nation's 130 largest utilities.

Piedmont's score on the index was high enough to place it fourth among all utilities – natural gas and electric – nationwide.

Duke Energy Work From Home Program Benefits Customers, Employees

Mike Weatherspoon can respond quickly to customer calls from his new home office
Blog

Mike Weatherspoon didn’t create his Duke Room for watching Duke University Blue Devils basketball. It’s for taking calls as a senior customer service virtual care specialist at Duke Energy. 

“Some people have man caves,” he said, “but I have a Duke Room.”

Weatherspoon, known to his co-workers as Mike Spoon, was one of the first customer service specialists in Charlotte to participate in a Virtual Customer Care Program where employees are based at home. This work-from-home setup is benefiting employees who enjoy a reduced commute, but it also helps customers.

Avista Receives National Utility Customer Service Award

Edison Electric Institute (EEI) award recognizes excellence in service to national leading chain store and multi-site companies
Press Release

April 17, 2017 /3BL Media/ - Avista recently received the Edison Electric Institute’s 2017 National Key Accounts Award for Outstanding Customer Service. The award is given to electric companies that provide superior service to national, multi-site energy customers. Avista was one of only eight recipients chosen by customers in a nationwide open-ballet process. Ann Carey, Avista national account executive, accepted the award on behalf of the company.  

Notes from The Square Deal Inbox: One Customer’s Heartwarming Story

Summary: 

Since starting this blog in March, it’s been an interesting lesson in learning how to keep up with regular content postings and respond to reader feedback – major props to all full-time bloggers out there!

Some weeks have been easier than others, but it’s always gratifying to see how our customers engage with us and the blog.

Obviously, the comments and likes are public, but feedback that shows up in our inbox is not.  We receive our fair share of constructive notes – notes which are immediately shared with our customer care team – but we also receive kudos relating to how our crew teams "made the day" of one of our customers. Or, as we say around here,

“Delight every customer.”

In late November, one of those emails arrived in our inbox.  Reading Adrian’s words about how General Manager Lupe Torres in Edenton, NC made the birthday of her special needs son so special touched my heart and inspired me to share it with all of you.

The email follows, but I wanted to personally thank you, Adrian, for taking the time to write us about your experience. We’re proud to support and have you and your family as guests in our restaurants.  We hope you and Amos enjoy many more meals and Frosty treats at Wendy’s!

Bry

Blog

Since starting this blog in March, it’s been an interesting lesson in learning how to keep up with regular content postings and respond to reader feedback – major props to all full-time bloggers out there!

Some weeks have been easier than others, but it’s always gratifying to see how our customers engage with us and the blog.

Obviously, the comments and likes are public, but feedback that shows up in our inbox is not.  We receive our fair share of constructive notes – notes which are immediately shared with our customer care team – but we also receive kudos relating to how our crew teams "made the day" of one of our customers. Or, as we say around here,

“Delight every customer.”

In late November, one of those emails arrived in our inbox.  Reading Adrian’s words about how General Manager Lupe Torres in Edenton, NC made the birthday of her special needs son so special touched my heart and inspired me to share it with all of you.

The email follows, but I wanted to personally thank you, Adrian, for taking the time to write us about your experience. We’re proud to support and have you and your family as guests in our restaurants.  We hope you and Amos enjoy many more meals and Frosty treats at Wendy’s!

Bry

Republic Services Unveils Customer Resource Center in Chandler

Press Release

CHANDLER, Ariz., October 13, 2016 /3BL Media/ – Republic Services, Inc. (NYSE: RSG) unveiled today its latest Customer Resource Center, the third of three centers designed to enhance the overall service experience for more than 14 million customers nationwide. The new 72,000-square-foot, state-of-the-art facility is home to modern communications capabilities to cater to evolving customer preferences and needs.

Generation in Mexico

94% of supervisors say that they want to hire a Generation graduate again!
Blog

Available programs in Mexico include cashier, sales and customer service and financial services sales.

June 2016 Updates

Generation Mexico has now graduated 290 young adults from our first program, focused on retail cashiers. Graduates currently have an 80% placement rate within two weeks after graduation. Last month, we launched a second program in sales and customer service, and already have 50 students enrolled in it.

Cerro Verde, a Freeport-McMoRan Company, Graduates 178 Women Business Owners From the Dreambuilder Program

Article

More than 170 entrepreneurs from different districts of the Arequipa region of Peru successfully completed the DreamBuilder program in April 2016, which is funded by Freeport-McMoRan Inc., Sociedad Minera Cerro Verde and the Thunderbird School of Global Management.

The Key to Making Clients Successful

Blog

While we’re very proud of our incredibly flexible product, we’re perhaps most well known for our Client Success team at Versaic. Every day, our Client Success Managers help clients transform the way they manage their philanthropy programs. Check out the “Day in the Life of a Versaic Client Success Manager” graphic for a peek at a typical day.

Here are six reasons why clients point to Versaic’s service as the “secret sauce” that sets us apart:

Freeport-McMoRan’s DreamBuilder Program Launches in the United States

Press Release

May 19, 2015 /3BL Media/ - The Thunderbird School of Global Management will launch an English-language version of the Freeport-McMoRan DreamBuilder program.

Freeport-McMoRan’s DreamBuilder program is designed for women entrepreneurs who want to start or grow a small business. The online learning program is available throughout the United States in association with the Small Business Administration.

Republic Services Launches Newly Designed Website

Customized Content, Product Offerings and Easy Navigation to Deliver an Effortless Customer Experience
Press Release

PHOENIX, February 3, 2015 /3BL Media/ -- Republic Services, Inc. (NYSE:RSG) announced today that it has launched a newly designed website as the next phase of its integrated marketing efforts, centered on providing effortless experiences for customers. The new site makes it easier for customers to identify and purchase the products and services they need to make proper disposal easy while giving them peace of mind that they are making a positive environmental impact.

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