Customer Service

TWC Shares Stories on How It Makes Connections that Matter for Customers and Communities


Everyday at Time Warner Cable, we make Connections that Matter. From community partnerships to diversity and inclusion to green initiatives, TWC is connecting with customers and the communities it serves in meaningful ways. There are so many great stories to tell that fit under a connections strategic narrative. To highlight all these connections, TWC launched the website in early 2014. The site’s purpose is to humanize the TWC brand.

CITGO Petroleum, Miss America Organization Support Atlantic Region Energy Expo 2014

Annual Trade Show Hosts Energy and Petroleum Marketers from the Northeast
Press Release

Atlantic City, NJ, May 27, 2014 /3BL Media/ – Providing some of the best customer service in the industry involves continuous learning and best practices surrounding programs, processes and products and what better place to accomplish both than the annual Atlantic Region Energy Expo (AREE) held recently in Atlantic City. CITGO representatives joined energy and petroleum marketers at one of the most widely attended networking events for the industry in the northeast to learn about best practices, seek innovation and share knowledge to better serve customers.

CITGO Retailer Murray's Tire & Auto Service Station Wins "Best Customer Service" Honor at WMDA Convention

Local Marketer Ocean Petroleum Recognizes Milestone Achievements of Murray's CITGO
Press Release

WILLIAMSPORT, Md., Oct. 25, 2013 /3BL Media /PRNewswire/ -- On Saturday, Sept. 28, Murray's Tire & Auto CITGO station was awarded the "Best Customer Service" honor at the annual Washington, Maryland, Delaware Service Station and Automotive Repair Association (WMDA) convention in Ocean City, Md. The WMDA provides automotive and management educational training programs for owners, managers and technicians with the primary objective of innovating and educating.

5 Ways to Stand Out by Being Different


If you are a social enterprise, a socially responsible business or a nonprofit, your purpose is much of what sets you apart. But as you are probably aware, you don’t have a monopoly on “having a purpose”. Big brands are growing more and more interested in using purpose as a differentiator, so much so that this concept is quickly becoming the fifth “P” of marketing. Additionally, new purpose-driven organizations are being introduced to the marketplace each and every day as the number of social businesses and nonprofits continue to multiply.

A New Era of Employee Recognition

A blog by Jennifer Tekin, complimenting Trend 7 in Sodexo's 2013 Workplace Trends Report

Organizations with high employee engagement are experiencing a 22% improvement in customer loyalty and a 21% reduction in turnover, per Aberdeen Group research.

Meet the Team: Maura Koehler-Hanlon, Director of Client Services


They have facilitated millions of employee volunteer hours. All they have to do is pick up the phone, and corporate executives invest in volunteering. Some claim that they came up with the term “CSR.” They are: The Most Interesting Client Relations Managers in the World.

1. Give us your elevator speech — what do you do at VolunteerMatch?


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