operations & maintenance

Grid Modernization: Utility 2.0 has arrived, but it brings opportunity and caution

Article

For years, utilities have struggled to define the more responsive operational systems and customer-centric performance models that would trumpet the arrival of Utility 2.0. Lacking a singular event marking the shift, it seems more likely a steady, incremental advance through technology deployments, analytics and a focus on customer engagement represents the path towards a continually evolving future state. As we have seen with the progress to date, further advances will require continuing coordination within utilities, their regulators and customers to ensure a sustainable path forward.

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