Editor’s Note: With another record-breaking holiday shopping season underway, we can think of no better time to put the spotlight on retail.
Beginning today, Cyber Monday, we’re getting in the retail spirit all week on Longitudes. Stay tuned each day for a look at the state of modern retail and where the industry is heading as consumers increasingly fill those online shopping carts.
Today’s consumers have been trained to expect enjoyable, efficient and personalized shopping experiences – all at a bargain price. But this no longer just applies to the front-end purchasing experience. Now consumers expect to be delighted even when returning goods to retailers.
A year-end look at the best podcasts from Longitudes
We fully embraced the podcasting craze in 2017, launching Longitudes Radio in October. The mission? To bring more conversations about where the world is heading straight to you.
In our inaugural season, we explored how UPS is building the Network of the Future, talked about the qualities of an effective public speaker and predicted what blockchain means for international commerce as we know it.
A few years ago, “showrooming” – in which a customer checks out a product at a physical store and then buys it from a different business online – looked like the harbinger of doom for brick-and-mortar retailers.
Reverse logistics is a process within the retail community that describes the return of unwanted, damaged, unsold, or dated retail products back to the distribution center, warehouse, supplier or manufacturer, for the purpose of redistribution, recycling, reuse, or disposal.
February 19, 2016 /3BL Media/ - Frasers Property Australia’s ‘Brickworks’ retail project to host global design competition, the Living Building Challenge
“Imagine a building designed and constructed to function as elegantly and efficiently as a flower: a building informed by its bioregion’s characteristics, that generates all of its own energy with renewable resources, captures and treats all of its water, is toxic free and beautiful.” - The Living Future Institute of Australia
An international “big box” retailer lacked clarity of the environmental, health and safety risks in several of their non-retail business units. These businesses included a meat processing facility, a print shop, an optical manufacturing facility, and several distribution centers. These businesses presented unique risks that were unfamiliar to their safety team, whose expertise focused on minimizing retail risks.
Why integrating the online and store experience is the key to retail success.
Bala Ganesh | UPS
When it comes to retail, silos are a silent killer.
In a siloed organization, those loyal to their own group or division may distrust the motives of others. There may be little or no communication between groups, and a tendency to cling to the status quo.
That can lead to missing new revenue opportunities, losing touch with customer preferences or falling behind competitors who act faster to meet customer needs.