Goodyear Gets Real

Pandemic surfaces as tipping point for tire manufacturer as it explores video collaboration tools.
Nov 4, 2020 11:55 AM ET

by Peter Fretty

The pandemic has played a pivotal role in convincing a wide array of manufacturers to move forward with technology deployment decisions. Goodyear’s decision to embrace RealWear is a prime example. After all, the headset-based solution helps a global organization like Goodyear address real challenges.

Consider the example of an electric or mechanical engineering getting a phone call at two o'clock in the morning from a maintenance technician saying a machine or process is down. The engineer would typically drive to the factory to provide support and help get the machine or process back online. While not a big deal as a standalone event, with similar events over weeks, months and years, it can be hard on engineers and their family life. Having the ability to provide engineers with a remote video connection to be able to talk with a technician can be a huge help.

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