T-Mobile Offers Support to Those Impacted by Events in Ukraine

Mar 9, 2022 4:45 PM ET
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We recognize that many T-Mobile customers and their loved ones may be impacted by the events taking place in Ukraine. As this situation evolves and the need for reliable connectivity increases, we are offering support to those who need it.

Update: March 8, 2022

T-Mobile has extended waiving international long-distance and international roaming charges for calls and SMS made to/from U.S. and Ukraine, Belarus, Hungary, Moldova, Poland, Romania, and Slovakia for T-Mobile and Sprint postpaid consumer and business customers through March 31, and T-Mobile Prepaid and Metro customers through March 31.

Update: March 2, 2022

T-Mobile has extended waiving international long-distance and international roaming charges for calls and SMS made to/from U.S. and Ukraine, Belarus, Hungary, Moldova, Poland, Romania, and Slovakia for T-Mobile and Sprint postpaid consumer and business customers through March 9, and T-Mobile Prepaid and Metro customers through March 9.

Update: March 1, 2022

T-Mobile is making text-to-give available to help customers make charitable donations to support those impacted by the situation in Ukraine. Customers can support these efforts in the following ways:

  • Text UKRAINE to 25383 to make a one-time $25 donation to the International Rescue Committee, which is providing food, medical care, and emergency supplies to refugee families in Ukraine. The IRC is also on the ground in Poland and preparing to support displaced families.
  • Text UKRAINE to 80100 to make a one-time $10 donation to support UNICEF’s ongoing efforts to scale up lifesaving programs for children. Donations will support these programs, including trucking safe water to conflict-affected areas, prepositioning health and hygiene supplies, and working with municipalities to ensure help for children and families in need. It will also provide psychosocial support, learning services and emergency cash assistance.

Text messaging charges may apply, and the one-time donation will show up on the account holder's next T-Mobile bill. For more information, please visit: https://www.t-mobile.com/customers/text-to-give.

Update: February 26, 2022

In addition to Ukraine, T-Mobile is now also waiving international long-distance and international roaming charges for calls and SMS made to/from U.S. and Belarus, Hungary, Moldova, Poland, Romania, and Slovakia for T-Mobile and Sprint postpaid consumer and business customers from February 24 through March 2, and T-Mobile Prepaid and Metro customers from February 26 through March 2.

February 24, 2022

We recognize that many T-Mobile customers and their loved ones may be impacted by the events taking place in Ukraine. As this situation evolves and the need for reliable connectivity increases, we are offering support to those who need it.

From February 24 to March 3, 2022, T-Mobile is waiving international long-distance and international roaming charges for calls and SMS made to/from U.S. and Ukraine for T-Mobile and Sprint postpaid and prepaid consumer and business customers. This includes calls made within Ukraine to local numbers to cover roaming customers in Ukraine.

If you need assistance or have questions about your service, please reach out to us by calling 611 or 1-800-937-8997 from your handset and we will be happy to help.