Verizon Response: Hurricane Ida

Sep 14, 2021 11:00 AM ET

Recovery and support efforts for Louisiana are underway.

Verizon Response Team (VRT) delivering Verizon Frontline technologies to support first responders and recovery effort


September 6 Afternoon Update: Network update

Verizon and our vendor partners were able to restore fiber to the Hammond area and deploy portable assets to the Raceland area, so at this time, there are no longer any significant gaps in service anywhere throughout the storm-impacted areas in Louisiana. While we take a moment to celebrate this milestone, we are far from mission complete.

With commercial power restoration still potentially several weeks out, we will continue to maintain massive refueling and maintenance operations to ensure our permanent and temporary generators remain fully operational.

While cell towers are processing traffic, there is still minor repair work to displaced antennas and damaged equipment. Our engineers have dispatched teams throughout the market to make those repairs and customers will continue to see an improvement in speed and throughput as those repairs are made.

We have dozens of temporary assets deployed throughout the storm-impacted areas. Some are providing temporary connections to cell sites while we work towards permanent fiber repair, while others are serving EOCs, first responders and shelters. Those assets will remain in place for the foreseeable future.

There is a long road ahead for the storm-weary residents of Louisiana and Verizon will remain here with you, keeping you connected to friends, family and the resources you need as you rebuild.

Media contacts:

Diana Alvear

Karen Schulz