Attitudes and Behaviors Drive Financial Outcomes
Blog by Deborah Rozman, President and CEO of Quantum Intech, Inc. (dba HeartMath Inc.)
May 12, 2011 7:00 AM ET
Study after study has shown a distinct correlation between a harmonious workplace and company profits, states Peter J. Frost in his book, Toxic Emotions at Work (Harvard Business School Press).
HeartMath, a leading stress research organization, has conducted stress and performance research and assessments in companies for the past 15 years. “We have found that employee attitudes are related to organizational culture and culture is created and communicated by the CEO and top executives. Often this communication is nonverbal, in attitudes and behaviors as well as decisions. It’s at the CEO level that change has to start. We learned that to achieve these kinds of results in hospital systems the CEO has to participate in the program,” says HeartMath LLC President and CEO Bruce Cryer.
Once CEOs, chief nurses and hospital staff learn to reset their response to stress and shift to positive emotional and attitudinal states, it creates a shift to a more caring culture that permeates the hospital, reducing staff turnover and medical errors and increasing patient satisfaction.
“As the CEO of my hospital, HeartMath has been a game changer. For me personally, it has improved my health, relationships and productivity and also allowed me to improve the culture of my organization through leadership by example. Since adding HeartMath to our wellness program for our employees in 2009, we have truly bent the cost curve on our medical claims. The past three years, we’ve averaged only a 2.5 percent annual increase in claims compared to an 11 percent increase for the industry – that has resulted in a $3M savings over that time frame! Healthier, happier and more productive employees clearly impact the quality of our care for our patients.”
—Todd Linden, CEO, Grinnell Regional Medical Center, Grinnell, Iowa
Deborah Rozman is President and CEO of Quantum Intech, Inc. (dba HeartMath Inc.) and serves on the advisory board of the Institute of HeartMath. Quantum Intech, with its scientifically validated HeartMath® programs, is a world leader in personal and organizational stress reduction. HeartMath provides individuals and businesses with a set of tools, methods and emWave technologies to empower themselves to navigate through stressful, changing times. HeartMath programs have enabled organizations to achieve a 2:1 ROI in lowered health costs within one year – while at the same time increasing employee satisfaction and performance. The aggregate savings – and additional returns from enhanced performance – add up fast, creating a significant value proposition for companies and society as a whole.
Quantum Intech also has a strong reputation as a socially responsible company with a triple bottom line mission in partnership with the 501(c)3 non-profit stress research organization, Institute of HeartMath, which provides HeartMath’s stress solutions to the underserved, including schools, community service organizations and veterans.