Conference Board

“Rapid Cycle” Improvement to Diagnostic Services Utilization - Healthcare Management Forum

Phillip P. Morehouse, Director, Health Transformation, Cape Breton District Health Authority
Summary: 

TOPIC: Update on eHealth in Ontario: What’s Next?
Plenary Session 4 at Healthcare Management Forum: Process Improvement and Operational Excellence
WHEN: Monday, April 4 2011 at 1:30 p.m
WHERE: Toronto
Priority Code: 3BL1

Featuring:
Phillip P. Morehouse,
Director, Health Transformation, Cape Breton District Health Authority

Evidence-based decision-making and knowledge transfer are critical to the adoption and spread of health transformation initiatives. Hear how the Cape Breton District Health Authority used rapid cycle improvement and change theories to improve utilization of diagnostic services. The lessons learned from this experience include:

• the importance of knowledge management and leadership
• resource allocation and principals of cost efficient allotment to key resource drivers
• sustainability and how to maintain the improvements over time

To view the full agenda for this event, incuding all speakers and session descriptions, please click here. For further information, contact Joel Elliott at elliott@conferenceboard.ca.

CBC11273

summary

TOPIC: Update on eHealth in Ontario: What’s Next?
Plenary Session 4 at Healthcare Management Forum: Process Improvement and Operational Excellence
WHEN: Monday, April 4 2011 at 1:30 p.m
WHERE: Toronto
Priority Code: 3BL1

Featuring:
Phillip P. Morehouse,
Director, Health Transformation, Cape Breton District Health Authority

Evidence-based decision-making and knowledge transfer are critical to the adoption and spread of health transformation initiatives. Hear how the Cape Breton District Health Authority used rapid cycle improvement and change theories to improve utilization of diagnostic services. The lessons learned from this experience include:

• the importance of knowledge management and leadership
• resource allocation and principals of cost efficient allotment to key resource drivers
• sustainability and how to maintain the improvements over time

To view the full agenda for this event, incuding all speakers and session descriptions, please click here. For further information, contact Joel Elliott at elliott@conferenceboard.ca.

CBC11273

Update on eHealth in Ontario: What’s Next? - Healthcare Management Forum

Greg Reed, President and Chief Executive Officer, eHealth Ontario
Summary: 

TOPIC: Update on eHealth in Ontario: What’s Next? - Healthcare Management Forum 
Luncheon Presentation at Healthcare Management Forum: Process Improvement and Operational Excellence
WHEN: Monday, April 4 2011 at 12:15 p.m
WHERE: Toronto
Priority Code: 3BL1

Featuring:
Greg Reed,
President and Chief Executive Officer, eHealth Ontario

Under the new management of Greg Reed, eHealth Ontario continues to provide a single, harmonized, province-wide e-health Strategy with a single point of accountability. Its work is aligned to the Ontario government’s strategic healthcare priorities. Greg Reed will present an update on the work of eHealth Ontario and how it relates to process improvements in healthcare operations.

To view the full agenda for this event, incuding all speakers and session descriptions, please click here. For further information, contact Joel Elliott at elliott@conferenceboard.ca.

CBC11272

summary

TOPIC: Update on eHealth in Ontario: What’s Next? - Healthcare Management Forum 
Luncheon Presentation at Healthcare Management Forum: Process Improvement and Operational Excellence
WHEN: Monday, April 4 2011 at 12:15 p.m
WHERE: Toronto
Priority Code: 3BL1

Featuring:
Greg Reed,
President and Chief Executive Officer, eHealth Ontario

Under the new management of Greg Reed, eHealth Ontario continues to provide a single, harmonized, province-wide e-health Strategy with a single point of accountability. Its work is aligned to the Ontario government’s strategic healthcare priorities. Greg Reed will present an update on the work of eHealth Ontario and how it relates to process improvements in healthcare operations.

To view the full agenda for this event, incuding all speakers and session descriptions, please click here. For further information, contact Joel Elliott at elliott@conferenceboard.ca.

CBC11272

Healthcare Transformation Through Operational Excellence

Healthcare experts discuss how different process improvement programs are working in Nova Scotia, Alberta, and Ontario.
Summary: 

TOPIC: Healthcare Transformation Through Operational Excellence
Plenary Session 3 at Healthcare Management Forum: Process Improvement and Operational Excellence
WHEN: Monday, April 4 2011 at 10:45 a.m
WHERE: Toronto
Priority Code: 3BL1

Moderated By:
Gabriela Prada,
Director, Health Innovation, Policy and Evaluation, The Conference Board of Canada

Panellists
Sandra Cascadden, Chief Health Information Officer, Nova Scotia Department of Health
Margaret Mottershead, Chief Executive Officer, Ontario Association of Community Care Access Centres
Alison Tonge, Executive Vice-President, Strategy and Performance, Alberta Health Services

Resource allocation and cost containment are part of the lexicon of healthcare efficiency experts. Most agree that no real transformational change occurs until process redesign, behavioral change, and structural improvement decisions are in place.

Hear from senior healthcare leaders about their experience in managing and measuring change and transformation. The experts will also discuss how the different process improvement programs are working in Nova Scotia and Ontario. The five year transformation goal of “Becoming the Best” by Alberta Health Services will be addressed, with special attention to how ABS is building a ‘culture for transformation’ across the province.

To view the full agenda for this event, incuding all speakers and session descriptions, please click here. For further information, contact Joel Elliott at elliott@conferenceboard.ca.

CBC11271

summary

TOPIC: Healthcare Transformation Through Operational Excellence
Plenary Session 3 at Healthcare Management Forum: Process Improvement and Operational Excellence
WHEN: Monday, April 4 2011 at 10:45 a.m
WHERE: Toronto
Priority Code: 3BL1

Moderated By:
Gabriela Prada,
Director, Health Innovation, Policy and Evaluation, The Conference Board of Canada

Panellists
Sandra Cascadden, Chief Health Information Officer, Nova Scotia Department of Health
Margaret Mottershead, Chief Executive Officer, Ontario Association of Community Care Access Centres
Alison Tonge, Executive Vice-President, Strategy and Performance, Alberta Health Services

Resource allocation and cost containment are part of the lexicon of healthcare efficiency experts. Most agree that no real transformational change occurs until process redesign, behavioral change, and structural improvement decisions are in place.

Hear from senior healthcare leaders about their experience in managing and measuring change and transformation. The experts will also discuss how the different process improvement programs are working in Nova Scotia and Ontario. The five year transformation goal of “Becoming the Best” by Alberta Health Services will be addressed, with special attention to how ABS is building a ‘culture for transformation’ across the province.

To view the full agenda for this event, incuding all speakers and session descriptions, please click here. For further information, contact Joel Elliott at elliott@conferenceboard.ca.

CBC11271

Leanness and the Culture of Improvement - Healthcare Management Forum

Matthew Anderson, President and Chief Executive Officer, William Osler Health System, Robert S. Bell, President and Chief Executive Officer, University Health Network
Summary: 

TOPIC: Leanness and the Culture of Improvement
Plenary Session 2 at Healthcare Management Forum: Process Improvement and Operational Excellence
WHEN: Monday, April 4 2011 at 10:00 a.m
WHERE: Toronto
Priority Code: 3BL1

Featuring:
Matthew Anderson,
President and Chief Executive Officer, William Osler Health System
Robert S. Bell, President and Chief Executive Officer, University Health Network

The current economic climate has resulted in increased scrutiny of healthcare spending, and the reality is, significant additional funding is unlikely.
The search for cost effectiveness and sustainability raises the question, how do providers become more effective with lower process costs?

Matthew Anderson and Robert Bell will discuss what can be done today to improve hospital networks’ operations, with particular reference to:

• improving patient wait times
• improving patient access to care
• general resource allocation
• application of technology to process re-design

To view the full agenda for this event, incuding all speakers and session descriptions, please click here. For further information, contact Joel Elliott at elliott@conferenceboard.ca.

CBC11270

summary

TOPIC: Leanness and the Culture of Improvement
Plenary Session 2 at Healthcare Management Forum: Process Improvement and Operational Excellence
WHEN: Monday, April 4 2011 at 10:00 a.m
WHERE: Toronto
Priority Code: 3BL1

Featuring:
Matthew Anderson,
President and Chief Executive Officer, William Osler Health System
Robert S. Bell, President and Chief Executive Officer, University Health Network

The current economic climate has resulted in increased scrutiny of healthcare spending, and the reality is, significant additional funding is unlikely.
The search for cost effectiveness and sustainability raises the question, how do providers become more effective with lower process costs?

Matthew Anderson and Robert Bell will discuss what can be done today to improve hospital networks’ operations, with particular reference to:

• improving patient wait times
• improving patient access to care
• general resource allocation
• application of technology to process re-design

To view the full agenda for this event, incuding all speakers and session descriptions, please click here. For further information, contact Joel Elliott at elliott@conferenceboard.ca.

CBC11270

Innovation, Sustainability, and Healthcare Renewal in Canada

Glen Hodgson, Senior Vice-President and Chief Economist, The Conference Board of Canada
Summary: 

TOPIC: Capturing Knowledge with Social Media and Social Networks
Plenary Session 1 at Healthcare Management Forum: Process Improvement and Operational Excellence
WHEN: Monday, April 4 2011 at 8:45 a.m
WHERE: Toronto
Priority Code: 3BL1

Featuring:
Glen Hodgson,
Senior Vice-President and Chief Economist, The Conference Board of Canada

Canada’s healthcare crisis may be real, but is the rhetoric of innovation, sustainability, and healthcare renewal wearing thin on policymakers, healthcare providers, and the public? Are changes brought about by process improvement and operational excellence contributing to better outcomes and creating better ‘value for money’ for the Canadian taxpayer?

Glen Hodgson will describe the Conference Board’s research into health innovation strategy, and what the results could mean to the healthcare field and your organization.

To view the full agenda for this event, incuding all speakers and session descriptions, please click here. For further information, contact Joel Elliott at elliott@conferenceboard.ca.

CBC11269

summary

TOPIC: Capturing Knowledge with Social Media and Social Networks
Plenary Session 1 at Healthcare Management Forum: Process Improvement and Operational Excellence
WHEN: Monday, April 4 2011 at 8:45 a.m
WHERE: Toronto
Priority Code: 3BL1

Featuring:
Glen Hodgson,
Senior Vice-President and Chief Economist, The Conference Board of Canada

Canada’s healthcare crisis may be real, but is the rhetoric of innovation, sustainability, and healthcare renewal wearing thin on policymakers, healthcare providers, and the public? Are changes brought about by process improvement and operational excellence contributing to better outcomes and creating better ‘value for money’ for the Canadian taxpayer?

Glen Hodgson will describe the Conference Board’s research into health innovation strategy, and what the results could mean to the healthcare field and your organization.

To view the full agenda for this event, incuding all speakers and session descriptions, please click here. For further information, contact Joel Elliott at elliott@conferenceboard.ca.

CBC11269

Web Browsing is Going Mobile. Are You Ready?

Marquis Côté, Managing Partner, digitalOttawa, Jason Prini, Partner, digitalOttawa
Summary: 

TOPIC: Web Browsing is Going Mobile. Are You Ready?
Optional Workshop at Public Sector Social Media 2011: Increasing Participation and Collaboration with Web 2.0
WHEN: Wednesday, March 30 2011 at 1:00 p.m
WHERE: Ottawa
Priority Code: 3BL1

Featuring:
Marquis Côté,
Managing Partner, digitalOttawa
Jason Prini, Partner, digitalOttawa

Mobile devices are quickly taking over a large part of people’s lives. The number of smartphone wireless subscribers in Canada has now reached over 20 million, compared to 13.3 million in 2003. Over 70% of households reported having a cellular phone for personal use in 2008, up from 59% in 2004, and yet most websites are still not offering usable mobile content. Creating a great experience for users of mobile device users is much easier than many organizations think. The greatest challenge is to take the time to understand target audience needs and the media’s potential.

This workshop will help you understand the potential and get you thinking about how your organization can connect with its audience, right in the palm of their hands.

Marquis Côté and Jason Prini will lead this informative and interactive discussion, and participants will learn about tools to help:

• develop a mobile strategy
• create a mobile device friendly site
• integrate social media features into a mobile site
• measure your success

To view the full agenda for this event, incuding all speakers and session descriptions, please click here. For further information, contact Joel Elliott at elliott@conferenceboard.ca.

CBC11267

summary

TOPIC: Web Browsing is Going Mobile. Are You Ready?
Optional Workshop at Public Sector Social Media 2011: Increasing Participation and Collaboration with Web 2.0
WHEN: Wednesday, March 30 2011 at 1:00 p.m
WHERE: Ottawa
Priority Code: 3BL1

Featuring:
Marquis Côté,
Managing Partner, digitalOttawa
Jason Prini, Partner, digitalOttawa

Mobile devices are quickly taking over a large part of people’s lives. The number of smartphone wireless subscribers in Canada has now reached over 20 million, compared to 13.3 million in 2003. Over 70% of households reported having a cellular phone for personal use in 2008, up from 59% in 2004, and yet most websites are still not offering usable mobile content. Creating a great experience for users of mobile device users is much easier than many organizations think. The greatest challenge is to take the time to understand target audience needs and the media’s potential.

This workshop will help you understand the potential and get you thinking about how your organization can connect with its audience, right in the palm of their hands.

Marquis Côté and Jason Prini will lead this informative and interactive discussion, and participants will learn about tools to help:

• develop a mobile strategy
• create a mobile device friendly site
• integrate social media features into a mobile site
• measure your success

To view the full agenda for this event, incuding all speakers and session descriptions, please click here. For further information, contact Joel Elliott at elliott@conferenceboard.ca.

CBC11267

Capturing Knowledge with Social Media and Social Networks

Albert J. Simard, Knowledge Manager, Defence Research and Development Canada (DRDC)
Summary: 

TOPIC: Capturing Knowledge with Social Media and Social Networks
Plenary Session 9 at Public Sector Social Media 2011: Increasing Participation and Collaboration with Web 2.0
WHEN: Wednesday, March 30 2011 at 11:15 a.m
WHERE: Ottawa
Priority Code: 3BL1

Featuring:
Albert J. Simard,
Knowledge Manager, Defence Research and Development Canada (DRDC)

Effective knowledge management is a goal of all public sector organizations. As demographic pressures increase and executives move faster to new roles, new approaches are needed to capture, store, and communicate knowledge. Wikis and Facebook can provide new ways to handle knowledge that might otherwise be contained on an internal network or lost altogether.

Albert Simard will review recent progress in this field, including the environment, social networks that support collaboration, and how to both capture network outputs and translate them into action.

To view the full agenda for this event, incuding all speakers and session descriptions, please click here. For further information, contact Joel Elliott at elliott@conferenceboard.ca.

CBC11266

summary

TOPIC: Capturing Knowledge with Social Media and Social Networks
Plenary Session 9 at Public Sector Social Media 2011: Increasing Participation and Collaboration with Web 2.0
WHEN: Wednesday, March 30 2011 at 11:15 a.m
WHERE: Ottawa
Priority Code: 3BL1

Featuring:
Albert J. Simard,
Knowledge Manager, Defence Research and Development Canada (DRDC)

Effective knowledge management is a goal of all public sector organizations. As demographic pressures increase and executives move faster to new roles, new approaches are needed to capture, store, and communicate knowledge. Wikis and Facebook can provide new ways to handle knowledge that might otherwise be contained on an internal network or lost altogether.

Albert Simard will review recent progress in this field, including the environment, social networks that support collaboration, and how to both capture network outputs and translate them into action.

To view the full agenda for this event, incuding all speakers and session descriptions, please click here. For further information, contact Joel Elliott at elliott@conferenceboard.ca.

CBC11266

Developing a Social Media Directive for Public Sector Employees

Marissa Rignanesi, Education Coordinator, New Brunswick Securities Commission
Summary: 

TOPIC: Developing a Social Media Directive for Public Sector Employees
Plenary Session 8 at Public Sector Social Media 2011: Increasing Participation and Collaboration with Web 2.0
WHEN: Wednesday, March 30 2011 at 10:30 a.m
WHERE: Ottawa
Priority Code: 3BL1

Featuring:
Marissa Rignanesi,
Education Coordinator, New Brunswick Securities Commission

With employees using social media at work, at home, and on the go, there is a great deal of potential for conflicts. To preempt any problems, the New Brunswick Securities Commission decided to draft a directive to address:

• legal and privacy issues
• what employees do on their personal profiles versus work profiles
• unique considerations for a bilingual public organization.

Marissa Rignanesi will describe the impact of these guidelines on employees’ social media use.

To view the full agenda for this event, incuding all speakers and session descriptions, please click here. For further information, contact Joel Elliott at elliott@conferenceboard.ca.

CBC11265

summary

TOPIC: Developing a Social Media Directive for Public Sector Employees
Plenary Session 8 at Public Sector Social Media 2011: Increasing Participation and Collaboration with Web 2.0
WHEN: Wednesday, March 30 2011 at 10:30 a.m
WHERE: Ottawa
Priority Code: 3BL1

Featuring:
Marissa Rignanesi,
Education Coordinator, New Brunswick Securities Commission

With employees using social media at work, at home, and on the go, there is a great deal of potential for conflicts. To preempt any problems, the New Brunswick Securities Commission decided to draft a directive to address:

• legal and privacy issues
• what employees do on their personal profiles versus work profiles
• unique considerations for a bilingual public organization.

Marissa Rignanesi will describe the impact of these guidelines on employees’ social media use.

To view the full agenda for this event, incuding all speakers and session descriptions, please click here. For further information, contact Joel Elliott at elliott@conferenceboard.ca.

CBC11265

How Social Media Can Drive Public Sector Transformation

James Norrie, Professor, Ted Rogers School of Business, Ryerson University
Summary: 

TOPIC: How Social Media Can Drive Public Sector Transformation
Keynote Address at Public Sector Social Media 2011: Increasing Participation and Collaboration with Web 2.0
WHEN: Wednesday, March 30 2011 at 8:45 a.m
WHERE: Ottawa
Priority Code: 3BL1

Featuring:
James Norrie,
Professor, Ted Rogers School of Business, Ryerson University

James Norrie wowed the audience at the Conference Board’s 2010 Public Sector Social Media conference with his high energy, information-packed challenge for civil servants to grasp social media’s opportunities.

For this event, James comes with an all new presentation, as he builds on how social media can work as a catalyst for broader change in organizations:
• breaking down internal silos
• the pooling of knowledge
• changing the relationship between governments and citizens

James will discuss the potential of social media in a range of contexts and what you can do now to realize that potential in your organization.

To view the full agenda for this event, incuding all speakers and session descriptions, please click here. For further information, contact Joel Elliott at elliott@conferenceboard.ca.

CBC11264

summary

TOPIC: How Social Media Can Drive Public Sector Transformation
Keynote Address at Public Sector Social Media 2011: Increasing Participation and Collaboration with Web 2.0
WHEN: Wednesday, March 30 2011 at 8:45 a.m
WHERE: Ottawa
Priority Code: 3BL1

Featuring:
James Norrie,
Professor, Ted Rogers School of Business, Ryerson University

James Norrie wowed the audience at the Conference Board’s 2010 Public Sector Social Media conference with his high energy, information-packed challenge for civil servants to grasp social media’s opportunities.

For this event, James comes with an all new presentation, as he builds on how social media can work as a catalyst for broader change in organizations:
• breaking down internal silos
• the pooling of knowledge
• changing the relationship between governments and citizens

James will discuss the potential of social media in a range of contexts and what you can do now to realize that potential in your organization.

To view the full agenda for this event, incuding all speakers and session descriptions, please click here. For further information, contact Joel Elliott at elliott@conferenceboard.ca.

CBC11264

Communications, Social Media, and Public Health

Tim Hutchinson, Director, Chronic Disease Prevention Division, Public Health Agency of Canada
Summary: 

TOPIC: Communications, Social Media, and Public Health
Plenary Session 6 at Public Sector Social Media 2011: Increasing Participation and Collaboration with Web 2.0
WHEN: Tuesday, March 29 2011 at 3:30 p.m
WHERE: Ottawa
Priority Code: 3BL1

Featuring:
Tim Hutchinson,
Director, Chronic Disease Prevention Division, Public Health Agency of Canada

Many public health organizations have begun to use social media to improve treatment outcomes and enhance public health initiatives. In this wide-ranging discussion, Tim Hutchinson will touch on some social media fundamentals, such as return on investment and measurement, while focusing on social media’s great potential to help healthcare providers more effectively:

  • promote health and prevention

  • support management of health conditions

  • foster greater collaboration and information

  • sharing among public health professionals

To view the full agenda for this event, incuding all speakers and session descriptions, please click here. For further information, contact Joel Elliott at elliott@conferenceboard.ca.

CBC11263

summary

TOPIC: Communications, Social Media, and Public Health
Plenary Session 6 at Public Sector Social Media 2011: Increasing Participation and Collaboration with Web 2.0
WHEN: Tuesday, March 29 2011 at 3:30 p.m
WHERE: Ottawa
Priority Code: 3BL1

Featuring:
Tim Hutchinson,
Director, Chronic Disease Prevention Division, Public Health Agency of Canada

Many public health organizations have begun to use social media to improve treatment outcomes and enhance public health initiatives. In this wide-ranging discussion, Tim Hutchinson will touch on some social media fundamentals, such as return on investment and measurement, while focusing on social media’s great potential to help healthcare providers more effectively:

  • promote health and prevention

  • support management of health conditions

  • foster greater collaboration and information

  • sharing among public health professionals

To view the full agenda for this event, incuding all speakers and session descriptions, please click here. For further information, contact Joel Elliott at elliott@conferenceboard.ca.

CBC11263

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