Rich Gilbert, chief digital information officer, on how COVID-19 is allowing IT at the insurer to move full steam ahead on its innovation roadmap.
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Before COVID-19 became a reality, Aflac, the $23 billion insurance company, had embarked on a digital transformation. Launched in early 2019, “One Digital Aflac” would use technology to make it easier for customers to buy insurance, for the sales teams to sell into the marketplace, and for employees to deliver. “We built a whole portfolio around looking at our business from the customer lens,” says Rich Gilbert, senior vice president and chief digital information officer, who joined Aflac in January of last year.
COVID-19 has accelerated the adoption of technologies and behaviors, like a distributed workforce, that can be widely beneficial. However, we also have seen significant setbacks, especially for historically marginalized communities, exacerbating existing inequities in our society.
As society continues to evolve, propelling social change requires an investment in digital resources and the capacity to effectively and efficiently deliver a mission with maximum impact.
TechSoup is a recipient of a Truist Cares* grant to extend digital capacity building of nonprofits.
Digital strategist to accelerate infrastructure leader’s digital transformation effort to enhance customer experience and program execution
Press Release
OVERLAND PARK, Kan., August 24, 2020 /3BL Media/ – With an increasing focus on digital transformation, analytics, robust customer experience programs, and the acceleration of distributed projects, assets and workforces, Black & Veatch today announced Irvin Bishop Jr. as Chief Information Officer (CIO). Bishop, a leader in digital automation and digital transformation strategies, will lead the Information Technology (IT) services team.
BANGKOK, August 6, 2020 /3BL Media/ – Grid resilience and renewable energy integration remain core investment areas in Asia as the region continues to increase its power grid capacity to support surging energy demand created by industrialization and economic developments.
A new global survey reveals that organizations rapidly shifted their digital transformation priorities during the COVID-19 pandemic. And that’s helping deliver a more “human-centric” experience.
HONG KONG, March 12, 2020 /3BL Media/ – CBRE’s Property Management Team and prop-tech company Negawatt Utility Limited (Negawatt) have announced a strategic partnership with the goal of delivering best-in-class building management and energy saving technologies to buildings in Hong Kong.
Booz Allen Senior Vice President Julie McPherson has made a career of driving federal agencies’ transformation through digital applications. On November 19, the Northern Virginia Technology Council (NVTC) named her among the 2019 NVTC Tech 100, a list of groundbreaking companies, leaders and innovators within the region’s technology industry.
