Scotiabank Gets Top Marks From J.D. Power

Overall satisfaction with Canadian banks has fallen, however
Feb 1, 2019 10:15 AM ET
Article

Canadian retail bank customers are less satisfied with the financial advice their banks provide, says a new study by J.D. Power and Associates.

Customer satisfaction with Canadian banks’ advice dropped two points to 789 (on a 1,000-point scale) from 2018, according to the J.D. Power 2019 Canada Retail Banking Advice Study. In contrast, satisfaction in the U.S. rose by 15 points.

Of the Canadian banks, the Bank of Nova Scotia ranks highest in customer satisfaction with retail banking advice (with a score of 806). 

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