Innovating Incredible: FrontDoor

Keeping the needs of nonprofits at the forefront.
Jan 23, 2020 6:15 PM ET

The vision for FrontDoor was born during the first-ever CyberGrants Nonprofit Council meeting in 2017. When asked what would be the most impactful thing that we could work on together in the next 12 months, those in attendance agreed that a single point of entry – i.e. a “front door for CyberGrants” – should make the biggest difference in a nonprofit’s daily activities. At that time, each nonprofit had to visit multiple CyberGrants hosted websites – sometimes multiple per client – to accomplish regular tasks such as gift confirmation, disbursement tracking, and grant applications. Larger nonprofits with multiple chapters or locations often had to resort to spreadsheets to keep their logins and addresses in order. Once a nonprofit logged into a company portal, they were often faced with an experience that was different from what they would find on other websites hosted on the CyberGrants platform. This raised their training costs significantly. Upon further reflection, it became clear that nonprofits not only needed a single entry point but also a consolidated consistent experience to achieve the efficiencies that are required to operate a charity in today’s competitive philanthropic climate.

In 2018, CyberGrants FrontDoor was unveiled to the world during our annual conference and the CyberGrants Nonprofit Council became the first pilot group to use the new product. “FrontDoor” was the name chosen for the free to use tool – somewhat for its double meaning. It is, of course, a “front door for CyberGrants” but also serves as a reminder of the continuing necessity to keep the needs of nonprofit at the forefront of all that we do. When nonprofits are more successful, then the outcomes of our clients are achieved with regularity, predictability, and lower costs.

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