Behind the Scenes: Supporting the CRAF Mission

Aug 27, 2021 1:55 PM ET
Multimedia with summary

Within hours of the Civil Reserve Air Fleet (CRAF) being activated, the American Airlines CRAF Command Center opened. With departments and representatives from across the airline, the center is effectively a scaled-down version of our Integrated Operations Center, which carefully coordinates nearly 6,000 flights a day.

But the CRAF Command Center is singularly focused on supporting the Department of Defense’s rescue missions. American’s first flight arrived in the United States on Aug. 25. Ahead of that, this behind-the-scenes team — serving as the nerve center of our missions — went to great lengths to account for every detail, including preparing to fly to new airports, ensuring our aircraft were stocked with supplies to make the evacuees’ journey with us as comfortable as possible and supporting our crew members.

It’s our honor and privilege to safely carry American citizens and Afghan refugees to their home in the United States.